The Wine & Liquor Outlet in Lockport, NY Open now

Reviews about The Wine & Liquor Outlet

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  December 21, 2019, by Pauline Soeffing
  I agree with Karen who said "Reasonable prices & nice selection, but the staff are always rude & unfriendly, and today is the last time I will do business in this store." Ditto. I have been a loyal customer for more than 5 years and spend well more than $1000/year here. Today, I was hoping to exchange a bottle of wine. I had purchased two bottles of it about three weeks ago - I opened one a couple days ago and did not care for it. I bought back the second bottle today, with the receipt, and was told that it could not be returned. There is nothing at the cash register that explains the return policy and nothing on line, either. The manager, Laurie, explained that they do not take returns because they are unsure of whether or not a customer might kept it under extreme hot or cold conditions, which would have spoiled the wine. OK, I get it and I cannot argue with that, and I respect that. I asked Laurie if she would consider giving me a 10% discount off another bottle of wine, as a sign of good will towards a loyal customer, and she would not. I asked her if she were willing to do anything at all to alleviate my dissatisfaction, and she was steadfast in her refusal. Bottom line: because Store Manager Laurie would not even consider giving me a 10% discount on a $12-$15 bottle of wine, the hard-working owner of the store not only lost a loyal customer, but hundreds of dollars in future revenue-- all because a manager didn't feel that it was worth $1.20 - $1.50 in gross revenue to keep a loyal customer happy.